This is not just another Process Excellence conference.

No matter the size, scale or maturity of your current OpEx or enterprise transformation programmes, Business Performance Excellence USA provides the USA's ultimate guide to innovating across the enterprise and reinventing business models to achieve true performance excellence.

Tear down the status quo,  and learn from Silicon Valley and Fortune 500’s process innovation and enterprise transformation leaders how to:

dr. pepper logo

Strike the balance between standardization and flexibility to deliver continuous improvement and innovation with Verizon, Dr Pepper Snapple and Lincoln Financial Group


Develop a culture of collaboration in which improvement and innovation can flourish with  WikiHow and General Motors

ebay logo

Keep up with the pace of change that the modern customer demands, with eBay and American Water

vodafone logo

Bring external innovation into the heart of enterprise operations to ensure continuous, sustainable and rapid business growth with Vodafone and RWE

commerce bank logo

Gain greater visibility into enterprise performance using BPM and process analytics with Comcast and CommerceBank

USAA logo

Capitalize on a robotic workforce to streamline and innovate across the enterprise with AT&T and USAA

2016 Included

A completely revamped agenda and format.

  •  Best of both worlds - Benchmark against Silicon Valley’s disruptors as well as the Fortune 500’s established OpEx programmes
  •  Keeping the nation healthy - Drive patient-centric performance excellence in the dedicated Healthcare focus day
  •  No more sales pitches! - Reap the benefits of your peers’ past investments with practitioners on-stage for every session
  •  There’s an app for that – Increase your networking, pre-, during and post-event with the BPE app: watch this space for download details!
  •  Your questions answered - Deep-dive the issues most pressing to your organisation in intimate and focused 12-person Interactive Discussion Groups
  •  See you in the Boardroom? – Bring your Chief Transformation Officer to the invite-only C-suite discussions

2016 Speakers Included

View All Speakers

Business Performance Excellence in Numbers:



transformation leaders on-site



thought-provoking speakers




hours of brainstorming and discussion



PEX Network community members


Performance and process improvement leaders from leading medical institutions and healthcare systems at Healthcare Performance Excellence focus day on September 26th

Mary Cramer
Senior Director Process Improvement
Massachusetts General Hospital

Kurt Knoth
Vice President, Performance Improvement & Patient Experience
Spectrum Health

Andrew Jones
Vice President, Clinical Performane Excellence
Catholic Health Initiatives

Charles Debusk
VP Performance/Process Improvement
UHS of Delaware

Jordan Peck
Sr. Director - Center for Performance Improvement
Maine Health

Tammy Alvarez
Executive Director Performance Improvement
St Joseph Health

Christopher Govero
Division Director of Performance Improvement
Hospital Sisters Health System

Derek Birznieks
Senior Director, Process Improvement
Univeristy of Colorado Health

Business Performance Excellence Healthcare focus day will provide you with the knowledge and advice you need to deliver successful cultural change management and performance improvement initiatives and transform into a high-performing healthcare organization today whilst delivering excellence within the value-based care models of tomorrow.

Register for the 1-day standalone event to ensure you keep up with the competition, or benefit from a full 3-day pass to benchmark against the wider performance excellence industry too! Find out more

View all Speakers

Why your peers are attending Business Performance Excellence USA